Charles Window & Door Customer Reviews

The following are verbatim responses made during research phone calls to randomly selected customers: 

"The whole thing really, they were very nice to work with. They cleaned up after themselves everyday. We hardly knew they were there. They did what they had to do and they did a nice job. They didn't disturb anything. We heard horror stories about that type of thing, but it was just a very nice experience." -B.B.B.S.

"They're very customer service oriented. They are also very attentive to cleanliness and making sure it's done just how the customer is expecting it." -Susan S.

"They were very clean and neat. They did what they said they would do and they were on schedule. The quality of the work was excellent. The crew that worked at the house was nice. They were very responsible and they had really high quality standards." -Carol H.

"The price was good. They fully explained how the scope of the project would be. They came within the time frame involved. Their foreman, Uri, was particularly wonderful to work with." -Peggy L.

"I thought they were very easy to work with. Niko helped me get the right selection of windows. The installation went well. I thought they were great." -Lynda S.

"I liked their professionalism. They were on time and they did the job within the time they said they'd get it done. They were reasonably priced." -Alana N.

"The quality and speed of the work, the installation people were good. The people that worked for Charles were good." -Barbara B.

"They gave me a lot of information about the pricing upfront. They also gave choices about what they could put in. They had good progress reports." -Heather B.

"They are great. They do what they are supposed to do." -Alex T.

"The thoroughness of their installation crew" -Mr. O.

"They gave me all the necessary information so that I could make a decision on the windows. He explained the difference between new construction and replacement windows. He gave me a whole tutorial on everything I needed. It was great." -Mrs. S.

"I liked that they did what they said they were going to do in a very professional manner." -Irene C.

"The woman who came to the house, Barbie, was wonderful. The man who came to measure was wonderful too. The two men who installed the windows were great. The employees were professional and they knew their jobs. They use Marvin windows, which is a top-notch window line." -R.H.

"I liked their flexibility." -Jan M.

"We liked the door. They referred us to a company where we got a good staining for the door." -Katie M.

"I like the workmanship and the politeness of the workers. They were efficient." -Ray T.

"The quality of the work" -Richard M.

"Promptness, clean-up, and the job they did" -Brian C.

"The windows look good. They were installed correctly." -Dan M.

"They were prompt and courteous. They did good work. I liked Niko." -Eric G.

"The workers that put them in were just fantastic. They were extremely polite." -Mrs. B.

"Professionalism" -Laura C.

"Their willingness to show us a variety of options, they also took the additional steps to match other trim on our existing windows in and around the house. We had the experience of another window being put in and we were misinformed. I just have very good things to say about Charles Windows." -Pat L.

"Their professionalism and their customer service, they kept their appointments. They cleaned up after themselves. I was very satisfied with everything." -Terry A.

"Niko was great. Any question we asked, he could answer. Everything was done just the way he said it would be. It's just a pleasure to deal with him. Things came in early. Their carpentry and everything was great. I can't recommend them enough." -Cathryn S.

"The craftsmanship of the workmen, they did an excellent job of sealing it and putting it in place. It wasn't sloppy at all. Everything was done perfectly. They did a door, a sliding door, and several windows. It was absolutely perfect workmanship." -Lance M.

"They were on time. They did their job, finished, and cleaned up. That's what I liked best." -Laurelle H.

"Their thoroughness, professionalism, and perfectionism" -Katie V.

"They were professional. They made it easy for me." -Christy J.

"They were on time." -Judy P.

"They were pretty efficient. The final product was very good." -Karen M.

"The quality of work, the door is nice. There were no problems. The price was better than other places. They seemed to be honest." -Ben H.

"They knew their product." -Ann J.

"They were professional, efficient, and clean." -Joe F.

"They were responsive. They met my needs." -Grant C.

"They were straightforward. They were very responsive." -Bob B.

"I liked the choice we were able to come up with. Things happened properly." -James N.

"I thought they were very responsive and courteous." -Louis K.

"I liked the windows that we received. The people that serviced and put them in were really good." -Mary B.

"They came out promptly and did the job without problems." -F. A.

"They were very straightforward, and I got what I paid for." -C. B.

"The installers were the hardest working people I have ever seen. They were clean, and they did a wonderful job." -W. B.

"They were very efficient, they did what they said they would do, and finished quickly." -D. B.

"Everything was good all the way around." -M. C.

"They did a good job and the windows are nice." -D. C.

"They were quick and efficient." -D. C.

"They were on time, efficient, clean, and they worked hard." -M. C.

"They were fast and efficient." -K. C.

"The product was excellent, and they did what was needed to be done." -F. C.

"They did the job very professionally and right on time." -A. C.

"They were very neat and the job was done nicely. Some months later, the door was not working right and they came out and fixed it right away without any charge." -B. C.

"The windows look good and work very well." -K. E.

"They were fast, polite, and they did a pretty good job of cleaning up." -M. F.

"The workmen were excellent." -R. F.

"The quality of the workmanship" -B. F.

"I liked how quickly they came in to replace the windows, and the quality of the windows are exceptional." -A. H.

"The service is good." -H. H.

"The quality of the product, the installation was smooth, and the final result was great." -D. H.

"They were very good about cleaning up. There was a problem with the window lock, but the salesperson came in a fixed it on the spot." -H. H.

"No sales pressure " -D. H.

"I liked the quality of the product, and they gave us a schedule which they adhered to." -A. J.

"I liked the workers. They were very professional, and they did an excellent job." -M. K.

"They did a little more than what was in the contract." -P. L.

"They did the job with good craftsmanship, and they were well priced." -S. L.

"I actually liked the whole thing. They cleaned up after themselves and everything looked great when they left." -G. M.

"I like the fact that the new windows retain the heat and keep the noise out." -C. M.

"I liked the good response, the quality of the material and the good installation." -M. M.

"They presented themselves very well, and they followed through regarding the final product." -K. M.

"They were friendly, efficient, and fast." -J. M.

"I liked the workmen. They were very nice, and they went out of their way to do a good job." -B. M.

"I liked everything about them." -M. P.

"They kept their promise and finished their work on time, and the quality of the work was superior." -J. P.

"I like that the windows look great." -D. P.

"They did a great job putting in the windows." -M. P.

"I like the way they did the work, the way they cleaned up afterwards, and their sense of humor." -P. Q.

"They explained everything very well. They also did good work and cleaned up well." -P. R.

"I liked everything, the workmanship, their ethics, and the quality of work." -I. S.

"They came back quickly to put on a screen door after they finished the work. They worked hard, and they were pleasant but businesslike. He spent a lot of time explaining things to me." -B. S.

"They were very professional, quick, and efficient." -F. S.

"The salesman" -R. S.

"Their service and their workmen" -J. S.

"They did the work they promised and kept the area clean and tidy. The workers were very polite and nice." -K. T.

"They were prompt, worked very hard, an they took care of a problem they found that we were not aware of." -R. T.

"They were quick, efficient, and neat." -M. V.

"I liked Charles, the price he gave me, and the work that was done." -J. W.

"They were cooperative and nice. I also liked the window they installed." -E. B.

"It's been a while, but I thought they were polite and when there was a problem with a window they fixed it right away." -D. B.

"I liked their professionalism." -R. B.

"We have used them before, so there was a familiarity which made it easy for us to work with them." -S. B.

"The people who worked for us were really good." -M. C.

"The crew was good, and they did good job installing the windows." -P. F.

"I thought that the workmanship was great." -S. H.

"The windows are nice and they don't leak." -M. K.

"They were considerate, and they did a clean job." -R. K.

"The cost and the quality of the service" -P. M.

"The fellow that came out took his time and took great pride in his work. He took all the time needed to do a real nice job." -B. M.

"I felt that they were conscious of proper measurements when installing the windows." -M. M.

"I liked their attention to detail." -M. M.

"They were prompt, and they did what they said they would do within the time frame they said." -L. R.

"The workers were efficient and good." -J. S.

"The workers that they used were very good and Don, the salesman, was very pleasant to work with." -C. S.

"They were thorough, clean, and they fixed a problem whenever it arose." -B. S.

"They cleaned up every day, they communicated pretty well, and they were conscientious workers who rectified problems immediately." -T. S.

"The windows are working fine, because they were installed properly. They also cleaned up and did what they said they would do." -E. S.

"The worker they had were very good, and they cleaned up after themselves. They were very respectful as to how the finished product looked." -K. T.

"They have good workers, and they do clean work." -E. V.

"They were very clean and careful." -F. W.

"The windows" -J. W.

"I guess they were pretty good all the way around." -G. B.

"They worked hard and seemed to know what they were doing." -R. B.

"The product and the cleanup" -D. C.

"They're on time, they work fast, and the quality of the work was OKAY." -R. C.

"The fact that I knew who I was dealing with." -C. D.

"A friend of mine owned the company at one time, and we got great service." -B. D.

"I like the windows." -E. F.

"The windows are holding up and they look good." -A. G.

"I like the double-pane windows, they are really good." -L. H.

"They were clean, neat, and they did a good job." -S. K.

"I thought that they handled the job very efficiently, and I was pleased with the outcome." -V. L.

"They were reliable and thoughtful." -J. M.

"They did nice a job." -S. M.

"The windows were wonderful. The people were knowledgeable, fast, and they cleaned up afterwards." -N. P.

"The workmanship was excellent." -M. S.

"The time frame was as they promised." -L. S.

"I liked the quality of the units that were installed, and they were able to install them quickly." -M. S.

"They met their estimate and got the work done quickly." -H. S.

"They're friendly and seemed to know what they were doing. They worked fast and were meticulous." -P. S.

"They did a very good job, and they were consistent and efficient." -K. T.

"They did a good job." -F. Z.

"It was a long time ago. But, from what I remember, they were prompt and they did passable work." -F. B.

"They cleaned up well." -D. G.

"At least, they delivered the product that I asked for." -K. M.

"I liked the owner." -M. F.

"They were very personable." -L. S.

"They were good workers." -R. S.