Carpet Outlet Company Profile

he Carpet Outlet is a full service floor-covering dealer dedicated to providing quality products and professional service.

Founded in 1979 by Tom Gorman, The Carpet Outlet continues to serve the floor-covering needs of the many communities in the South Bay.

Tom states, "By visiting our showroom in Gilroy, our customers are able to choose from a broad selection of flooring products at outlet prices." The Carpet Outlet offers an unlimited selection of style, quality and color choices in carpet, vinyl flooring, laminate flooring and hardwood floors.

Their experienced sales team is dedicated to making the purchase of flooring an enjoyable and rewarding experience. "We are committed to finding the right product at the right price for each and every customer," says Tom. This commitment has created an outstanding reputation for quality and service. The Carpet Outlet is proud to have earned the prestigious, "Diamond Certified" award. This award is earned by a random survey of customers confirming that their purchase was performed at the highest level of quality and professionalism.

The Carpet Outlet is proud to showcase many products from such respected manufacturers as Mohawk, Shaw, Fabrica, Mannington and Armstrong. As Renee Brown, a sales associate states, "Our product line is superior in products that have the ultimate performance components such as wear ability, stain resistance and outstanding warranties. Renee adds, "Many of our products have a 60 day customer satisfaction warranty. This warranty states that for any reason, if our customer is not happy with the selection made, we will replace, no questions asked."

Another necessity for a successful experience is the ability to provide quality installation. The customer service department is managed by Tom's brother, Kirk, who states that; "Proper installation by our certified installation team has been a corner stone for our company. A quality product at a discount price installed properly and professionally will earn customer satisfaction and repeat business." The Carpet Outlet has a lifetime installation warranty on every product they sell.