Lunt Marymor Co Company Profile

There are reasons why some plumbers' bids sound too good to be true. By hiring under-qualified staff, cut-rate plumbing companies might quote a lower price, but it only seems like a deal. In reality, you're more likely to get poor workmanship, inferior materials and risk an even bigger plumbing disaster if you gamble with a discount plumber.

We searched for a plumber who provides what customers want—great quality and fair prices, a staff that understands the newest technology, and a continuing commitment to customers.

 

Expect Quality Workmanship

The Lunt Marymor Company in Emeryville CA has built their reputation on quality plumbing and customer satisfaction. They don't use unskilled laborers or outside contractors. In fact, Lunt Marymor employees outshine those of the typical plumbing company.

Their plumbers are all certified journeymen who have completed the four-year apprenticeship program through the PHCC (Plumbing-Heating-Cooling Contractors Association). Certified plumbers mentor apprentices who are still in school, and help instill in them the strong ethics and quality workmanship their company demands. The Lunt Marymor Company is so dedicated to providing the strongest plumbing workforce that they not only require the apprenticeship program, they also sponsor their plumbers through school.

Know Your Options

Whether their clients are planning a remodel or just need a less expensive option, The Lunt Marymor Company provides more than just one possibility for every problem. Customers can choose from a range of three estimates in almost every situation. Suggestions including 'good', 'better' and 'best' solutions allow clients to make educated choices about their plumbing needs.

While flexible regarding customer needs and preferences, the professionals at The Lunt Marymor Company insist on holding themselves to the highest standards of quality work. They take seriously client health and safety and they back up every new installation and repair with a written guarantee.

Recent customer Sara knows the difference working with a qualified plumber can make. During a research phone call she said, "They were efficient, honest, and congenial. When they didn't have a part, they would find someway to get it. They were very timely with their appointments. They were the best. Their repairs last a long time. I have never had to call them back out because of anything they did. I really can't say enough good things about them."

A History of Expertise

In 1999, after 20 years as friendly competitors, master plumbers Leigh Marymor and Jim Lunt formed The Lunt Marymor Company. With Jim Lunt's strength in hydronic heating and Leigh Marymor's expertise in plumbing and fire sprinklers, the team knew their combined talents would create an unbeatable combination for customers.

Ryan, a customer, knows working with several plumbing companies on one project can be a hassle. During a research phone call, he talked about his experience with The Lunt Marymor Company. "Their work is good quality. Overall they're great. What I like best is that they have the ability to do the full scope of all plumbing, whether it's mechanical or radiant. They can provide everything, so we don't have to get other subcontractors."

Angie McLane, service manager at The Lunt Marymor Company, works closely with employees and customers. After three years with the company, she has deep respect for her coworkers. "The people I work with have a wealth of knowledge. They are kind and dedicated," she says. "I admire Jim Lunt and Leigh Marymor. They are always looking out for the best for everyone—clients and employees. They conduct their business with a great deal of respect and love."

Going Green

Green living is more than a buzzword at The Lunt Marymor Company. It's a growing segment of their profession they are proud to offer their customers.

The Lunt Marymor Company staff personally test and approve every green product they endorse. After installing six different toilets in their office and testing dozens of showerheads in their homes, they can vouch for the top-notch quality and design of the items they suggest.

By highlighting the latest green plumbing technology from low-flow toilets and water-saving showerheads to tankless and on-demand water heaters, the professionals at Lunt Marymor give customers the tools to live comfortably while conserving natural resources.

When customer Liz needed a plumber in Alameda County CA, she called The Lunt Marymor Company. In response to a research phone call, she said, "They came out the same day. They had the tools they needed to do the job. It was a quick and painless experience."

For Angie McLane, the difference at The Lunt Marymor Company is obvious. Through her daily routine as service manager, she knows firsthand the importance of hiring first-rate plumbers to do first-rate work at reasonable prices, and the effect this commitment has on customer happiness.

"From our apprentices to the people in our office to the plumbers in field, I don't know anyone that works here that isn't proud or doesn't enjoy what they do," says Angie McLane. "Our commitment to client satisfaction is just a natural product of people working in something they love."

—Lauren Bongard Schwarz
Associate Editor
The Prime Buyer's Report