The following are verbatim responses given during research phone calls to randomly selected customers asked what they liked best:

"I liked the quality, the project management and their responsiveness."-Kay L.

"The quality of their work, their skills, and all the employees were really great, plus they listened to what we needed. They're the best- we'd recommend them to anyone."-Page P.

"They have good communication, in terms of sending me prompt, correct, and usable information in a timely manner." -C.T.C.

"They listen to me. I think they are very nice people. They use good subcontractors, and they work well with my architect. They are honest, which is very important to me. When I have work done in my home, I like to have good people around." -Elizabeth B.

"I've used them several times. They are the best contractors that I've ever worked with. I am an architect, so I have used many others. With them, you are never in for a surprise, because they do what they say they are going to do. They put everything in writing, and it is straightforward. They are very competent." -Georgia S.

"They were pleasant to deal with and smart." -Jennifer S.

"I have an ongoing business relationship with Mike and his son. They have worked on two of my houses since 1992. If I have a problem, they will fix it, even if it is ten years later. I know who to call." -Kate K.

"They were prompt and professional. I just liked everything about them." -Diana G.

"Their follow-up and attention to detail, they also stick to the budget." -T.T.

"I liked their honesty, professionalism, and the quality of their work." -P.H.

"Overall, the quality of their work was good. The people that they hired did a quality job. They were reliable, and they kept their word." -Megan F.

"They are always on time, thorough, and honest. They have done a very honorable job for over ten years." -Allen C.

"They were kind, considerate, and courteous." -Carol H.

"The quality and workmanship, they were always working hard. They interfaced really well with our paving guys." -Don W.

"They were very responsive, and the product turned out very nicely." -Elizabeth B.

"They are very efficient." -Tom K.

"They were on time, on budget, and very professional." -Leonard S.

"They went in and got the job done." -A.L.

"I thought they did good work. They cared about the end result." -Barry W.

"He comes over and tells me what I need. He's very realistic and responsive. They are very personable and polite." -Carol G.

"Attention to service" -Froilan R.

"The people who supervise the jobs interact very well with the customers. They also solve issues and close the gap with the party suppliers." -Joe M.

"Their professionalism, they put the customer first. I also like their timeliness." -Phu H.

"They are knowledgeable, honest, and prompt. They do good work." -Christopher G.

"I like Mike Fontana." -Janice B.

"They made and kept appointments. The work they did was great, they cleaned up and did everything they said they would do." -Mr. B.

"The staff was friendly and they handled the project well." -Scott C.

"They are responsible, have high integrity, great follow-through and their pricing seemed fair." -Tim D.

"They got things done when they said they would and in a timely manner. The quality was superb." -Dr. J.

"If you need something done, they were there to do it; they are wonderful contractors." -Yolanda G.

"Reliability, as well as technical superiority" -Mr. G.

"Honesty, quality, and high standards; Mike will come when he says he'll come and finishes the project as promised." -Joe G.

"Their quality is excellent and the contractor is very service orientated." -George H.

"Follow through and responsiveness" -Tom K.

"Quality of work, project management, their responsiveness to problems and the billing was clear. Also good follow-up." -Kay L.

"He did everything that he said he would do." -Rich O.

"The quality of their work, their skills, all the employees were really great and they listened to what we needed. They are the best and we would recommend them to anyone." -Page P.

"They came when they said they would." -Jean P.

"They were very accurate with their cost estimates and when they said it would take a certain amount of time to do something they were right. I liked the courteous and careful workers." -Shirley R.

"I liked their personal contact, sincerity and good follow through." -Ruskin R.

"I liked the people, not only the employees, but also the contractors they used. They addressed all the issues on a timely basis and showed true professionalism." -Michael S.

"They did everything just the way I wanted." -Mr. S.

"They were professional, tidy and very polite. They were also very considerate when it came to being around our home while they were doing the work." -PM S.

"Quality of work and attention to detail." -Julie S.

"They are terrific. You do not come across anyone who can compare. He gets his people to the jobs rain or shine. They are absolutely wonderful to work with." -Joanie S.

"They are professional." -Tony S.

"They were very professional and the quality of work was unsurpassed." -Bob W.

"They were very organized, pleasant and they saw the project in total. They did quality work." -Sara W.

"They do what say they are going to do. They will follow through with it and finish it in good time." -Angelino A.

"They did the job they said they would do."
-Shala C.

"The provide tremendous quality and the end product is excellent." -John C.

"The customer service and responsiveness" -Chris G.

"They were very pleasant and their work was good." -Carmichael C.

"The quality of the work was outstanding." -Hartmut F.

"Personal attention" -Ann H.