Earl Farnsworth Express Company Profile

oving can be a stressful time. There is so much to plan, so much to organize. Then there's the stress of having your entire life uprooted and packed away. Finding new schools, changing telephone and utility services, completing escrow and trying to live in the middle of the bedlam is enough to drive anyone crazy.

Helping Ease the Stress of Relocating
Earl "Cal" Farnsworth, owner of Earl Farnsworth Express, understands how overwhelming moving can be. Helping people get through this trying time with a minimum of stress and hassle is what his business is all about. His empathy, compassion and professionalism have smoothed these life transitions for thousands of people over the years.

Cal's grandfather started a moving company in the ‘40s, and Cal's father worked there for years before starting his own moving company in 1971. Cal worked for his father in that business through high school and beyond. During those years he served as a dispatcher, a mover, a salesman and a driver, learning every aspect of the business and gaining hands-on experience.

Customer Service and Satisfaction
Eventually, he bought the business from his father. He has worked hard to grow and improve the company every day since then. "When I started, I continued with my Dad's philosophy: to provide a high level of service and make the customer happy," he said. "It's as simple as that. If people are happy enough they'll call you again. We hire great people that have integrity and know what good service means."

Carefully Screened and Trained Movers
With the understanding that it can feel invasive and uncomfortable to have movers in your home handling your possessions, Cal is extremely careful about the people he hires. Each is thoroughly screened with complete background checks, initial and ongoing random drug tests and extensive training before they are allowed to work with customers.

"It takes a lot of finesse and communication skills to do this job," said Cal. "We take a lot of time training our employees before we let them work with customers. We want our customers to feel completely comfortable with every one of our people. That way, while they're dealing with everything else associated with their move, they don't feel as though they need to stick around watching our guys the whole time. We offer that level of trust and confidence."

Able to Move Clients Across Town or Across the Nation
Earl Farnsworth Express handles local moves effectively and smoothly. When their client is relocating long-distance however, Earl Farnsworth Express contracts with Mayflower Moving & Storage, with whom they have had a long time affiliation. Through Earl Farnsworth, Mayflower can move families across the country or around the world. has a long-time affiliation with Mayflower Moving and Storage, which can move you from here to Maine, or even overseas.

Diamond Certified
Earl Farnsworth Express has been awarded the prestigious Diamond Certified designation, only bestowed on those companies which earn top marks in customer service and satisfaction. "I enjoy meeting and working with different people all the time," said Cal. "When someone appreciates your work you know you've done a good job. We do a lot of referral and repeat business. The average person in this country relocates every five to seven years. We want them to call us again when they're ready."

The company regularly donates to local charities such as the Cancer Society, athletic
programs, Little League teams and, through the Rotary Club, youth scholarships.

Clean, Well-Maintained, Safe Equipment and Facilities
Their San Rafael facility is beautiful, clean and well-maintained. "All of our equipment is safe and clean," said Cal. "Pads, dollies, the floor runners we use for protection in residences, our truck straps, everything is in top-notch condition. When people see our facility they can tell we're above average."


---Jim Brumm
Staff Writer
The Prime Buyer's Report