PaintCru, Inc. Company Profile

The Right Attitude for Service
We asked PaintCru president Igor Liokumovich how his company can offer a written six-year guarantee while other companies struggle to honor the minimum one-year warranty required for licensed painters.

It turns out that PaintCru's secret is really no secret at all—it's all about quality workmanship and superior service.

Igor Liokumovich, president of PaintCru in Mill Valley CA and Walnut Creek CA, is out to change the way you think about painters. PaintCru's employees are more than just skilled painters. They also have the positive attitudes to get the job done right the first time.

PaintCru of Contra Costa & Marin County wants to help customers feel at home, even in the middle of a painting project.  Meredith, a PaintCru customer, said, "They worked around us living in the house. It was quite remarkable given they painted the whole interior. I highly recommend them and am pleased with the finished product."

Many customers wrestle with other contractors whose employees don't understand simple requests or who don't care to understand, preferring to do jobs their own way. PaintCru sees this as a chance to prove their customer service integrity. "When your workers and foremen are intelligent and have the right attitude to please the customer, then it really clicks," says Igor Liokumovich.

With PaintCru, you know what you're getting before the job begins. A comprehensive proposal outlines job specifics, including preparation details, materials and number of coats. When the job is done, customers walk through the site with the foreman, approving every part of the work before any money is due.

Andrew, a customer from Walnut Creek CA said, "We were very impressed by the work. They were very professional, very neat, and took pride in their work. They arrived on time and each day they cleaned and straightened up before they left."

The Difference for Customers
Igor Liokumovich earned his master's degree in Business Administration. He has lived in Contra Costa County for 16 years and loves his role as president of PaintCru. "I like creating an efficient system," He says. "At the end of the day, it makes all the difference for customers because efficient systems eliminate waste and direct freed-up resources toward quality and customer care."

Why shouldn't you take chances with a cheaper painter? Igor Liokumovich says you cheap painters sacrifice on quality. "We offer competitive prices that reflect the work we put into the project. You can see the quality of the work we do, and our references prove that we do it right and at the right price. Past customers say it all."

Recent customer John from Moraga CA was pleased with PaintCru's customer service. "It was a pleasure working with your crew. They were polite, helpful and courteous," he said.

PaintCru customers have a lot to say and are encouraged to give feedback. All clients fill out a customer satisfaction survey, rating PaintCru's service. Survey information and plenty of references are available to potential clients, so you know exactly what recent customers experienced with PaintCru. The surveys also help PaintCru staff know what customers most appreciate, helping them offer better service.

Quality From The Start
While some painters treat preparation work as a menial task they can rush through, the professionals at PaintCru know thorough preparation is the key to a great finished product. From taping and scraping to sanding and nail removal, prep work is what elevates great painting companies above the rest. When done correctly, the pre-painting stage protects paint from bubbling, peeling and flaking.

Using the highest-grade paint is another way PaintCru upholds their industry-leading guarantee. Unlike other painters who use cheap products simply to increase their profit margin, PaintCru believes that when paired with the best in prep work, quality paint will produce beautiful results that last for years.

And that isn't all. Customers who purchase full interior or exterior paint jobs receive three free home power washes every other year for six years. The staff at PaintCru will return and power wash the exterior of the home, keeping it clean and looking freshly painted. This free extra only sweetens an already incredible deal, making it obvious that PaintCru is dedicated to customer satisfaction.

We found PaintCru can offer a six-year guarantee because their more thorough preparation and higher quality materials lead to a superior quality paint job.

—Lauren Bongard Schwarz
Associate Editor
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