The following are verbatim responses given during research phone calls to randomly selected customers asked what they liked best:

"Todd McCoy is a good guy, and he does great work." -Brian M.

"He shows up on time, and he knows what he's doing." -Rick A.

"They are professional." -Jim C.

"McCoy Fire has great service, and they take care of their customers." -Peter S.

"They did the job, and I passed inspection." -Solomon A.

"He has been very professional in every way, and he always returns calls in a timely manner." -Tom G.

"He's a hard worker with a small business. I like to support people like that in the community." -Robert M.

"Todd was good at returning calls, and he always stayed on schedule." -Vickie K.

"He was very nice and honest." -Keith S.

"They get it done right the first time." -Marco V.

"They were very flexible and knowledgeable." -Ed W.

"They did a great job for us." -Louie M.

"I liked Todd. He always did what he said he was going to do." -Grant L.

"They were flexible." -G. B. C.

"They knew what they were doing, and they finished the job in a timely fashion." -David P.

"They installed a great system, and the price was within the budget." -Joe T.

"Todd was knowledgeable and pleasant." -S. & S. C.

"He was the most patient and understanding person in the world." -Jeffrey J.

"They answer phone calls quickly." -Tom C.

"Toddwas conscientious, and he got right back to me." -Fred S.

"Quick response time and personable people - Kirk S.

"They got it done without any trouble." -Pierre M.

"I like that the owner comes out to work himself." -David D.

"The hands-on workmanship that they provided was great." -Howard B.